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Returns & Refunds

JOY•GRACE•LOVE JGL Guarantee

To take the best care of your jewelry items, please see our page about jewelry care HERE.

JOY•GRACE•LOVE offers a 30-day JGL guarantee for your jewelry against defects and breakage. If you have an issue with your jewelry, we are here to help. Oftentimes, we have different inventory items and can no longer supply a piece. In that case, we can offer an exchange for a similar item, or a refund.

If you have any problems with your jewelry, please contact us at support@joygracelove.com

 

Returns

Our products are guaranteed against breakage for 30 days.  If 30 days have gone by since your purchase, please email us at support@joygracelove.com.

To return an item, send a note that includes your name, address, email, and a note as to why you wish to return your item along with the item itself,  to the address below: 

CORDBANDS - Returns 
PO BOX 579357, 
Modesto, California USA 95357

 

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item, then your refund will be issued, and a credit will automatically be applied to your credit card or original method of payment. Although we issue the refund immediately, it might take a few business days to appear on your credit card.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunatelysale items cannot be refunded.

 

Exchanges

We are also happy to exchange pieces of jewelry within a reasonable amount of time. Please email us at support@joygracelove.com if you wish to make an exchange.

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